SHIPPING & HANDLING
Orders are not shipped until we complete credit verification. If you haven't received your Shipping Confirmation within 48 hours of placing your order, please contact our Customer Service Department as soon as possible. There's a chance we'll need more information from you before processing the order.
theCloset.com
Customer Service Dept.
1.949.548.9854 Ext. 233 (Local)
customerservice@thecloset.com
If you choose expedited shipping—UPS Express Saver, UPS 2Day or UPS Standard Overnight—please be aware that the shipping days do not include the time needed for credit verification.
Orders placed Monday to Friday (excluding holidays) before 12:00pm PST will begin processing that day. Orders placed after 12:00am PST will not begin processing until the following business day.
***Please note that shipping delivery times do not include our 48-hour confirmation process.***
Domestic orders can be shipped UPS Ground, UPS Express Saver, UPS 2nd Day or UPS Standard Overnight.
***Please note that delivery time does not include Saturdays, Sundays, or holidays.***
UPS Ground
Shipping Methods:
UPS Ground Delivery- Usually takes about 1-5 business days from shipping date. (Please use this method if you are shipping to a business)
UPS Express Saver® (3-Day)
Shipping Methods:
UPS Express Saver- is a cost-saving alternative.
-Delivery Times: By 4:30 p.m. in 3 business days to most areas (by 7 p.m. to residences).
-Service Days: Monday–Friday, with Saturday service available in many areas for an additional charge.
-Delivery Area: Available throughout all 50 states.
-Exceptions: Delivery to some areas of Alaska in 4 business days, depending on destination ZIP code. For additional details about Alaska and Hawaii shipments, please see UPS Alaska/Hawaii services.
UPS 2Day®
UPS 2Day is a cost-saving alternative when packages don't need overnight speed.
-Delivery Times: By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).
-Service Days: Monday–Friday, with Saturday service available in many areas for an additional charge.
-Delivery Area: Available throughout all 50 states.
-Exceptions: Delivery to some areas of Alaska in 3 business days, depending on destination ZIP code. For additional details about Alaska and Hawaii shipments, please see UPS Alaska/Hawaii services.
UPS Standard Overnight®
UPS Standard Overnight provides an economical solution for next-business-day shipping with afternoon delivery.
-Delivery Times: Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas.
-Service Days: Monday–Friday, with Saturday pickup available in many areas for an additional charge.
-Delivery Area: Available throughout all 50 states (not available in all areas of Alaska and Hawaii).
-Exceptions: Available from Hawaii in 1–2 business days. For additional details about Alaska and Hawaii shipments, please see FedEx Alaska/Hawaii services.
***UPS does NOT ship to PO Boxes, APO's FPO's. We will ship these packages with USPS Priority Mail.***
If you refuse any shipments from theCloset.com, you are responsible for the original shipping charges that are incurred on the package (for both original and return shipments), and the cost of returning the package to theCloset.com. This amount will be deducted from your merchandise refund.
Free shipping is available in the Continental U.S.A. only and does NOT include Hawaii or Alaska. For customers shipping to Hawaii and Alaska, there is only 3 shipping options available UPS Express Saver, UPS 2Day, and UPS Standard Overnight. If you choose any other shipping option at checkout, the shipping will default to UPS 2Day. The $20 shipping cost is automatically charged to your order.
Failed Delivery
For packages that are sent back to us (after 3 failed deliver attempts), we will charge a $10 fee to re-ship the order. We will also charge a $10 fee for orders that require delivery address changes of any kind after the order has been shipped.
International Orders
We are not accepting international orders at this time.
Last updated April 17, 2009.
theCloset.com
Customer Service Dept.
1.949.548.9854 Ext. 233 (Local)
customerservice@thecloset.com
If you choose expedited shipping—UPS Express Saver, UPS 2Day or UPS Standard Overnight—please be aware that the shipping days do not include the time needed for credit verification.
Orders placed Monday to Friday (excluding holidays) before 12:00pm PST will begin processing that day. Orders placed after 12:00am PST will not begin processing until the following business day.
***Please note that shipping delivery times do not include our 48-hour confirmation process.***
Domestic orders can be shipped UPS Ground, UPS Express Saver, UPS 2nd Day or UPS Standard Overnight.
***Please note that delivery time does not include Saturdays, Sundays, or holidays.***
UPS Ground
Shipping Methods:
UPS Ground Delivery- Usually takes about 1-5 business days from shipping date. (Please use this method if you are shipping to a business)
UPS Express Saver® (3-Day)
Shipping Methods:
UPS Express Saver- is a cost-saving alternative.
-Delivery Times: By 4:30 p.m. in 3 business days to most areas (by 7 p.m. to residences).
-Service Days: Monday–Friday, with Saturday service available in many areas for an additional charge.
-Delivery Area: Available throughout all 50 states.
-Exceptions: Delivery to some areas of Alaska in 4 business days, depending on destination ZIP code. For additional details about Alaska and Hawaii shipments, please see UPS Alaska/Hawaii services.
UPS 2Day®
UPS 2Day is a cost-saving alternative when packages don't need overnight speed.
-Delivery Times: By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).
-Service Days: Monday–Friday, with Saturday service available in many areas for an additional charge.
-Delivery Area: Available throughout all 50 states.
-Exceptions: Delivery to some areas of Alaska in 3 business days, depending on destination ZIP code. For additional details about Alaska and Hawaii shipments, please see UPS Alaska/Hawaii services.
UPS Standard Overnight®
UPS Standard Overnight provides an economical solution for next-business-day shipping with afternoon delivery.
-Delivery Times: Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 to rural areas.
-Service Days: Monday–Friday, with Saturday pickup available in many areas for an additional charge.
-Delivery Area: Available throughout all 50 states (not available in all areas of Alaska and Hawaii).
-Exceptions: Available from Hawaii in 1–2 business days. For additional details about Alaska and Hawaii shipments, please see FedEx Alaska/Hawaii services.
***UPS does NOT ship to PO Boxes, APO's FPO's. We will ship these packages with USPS Priority Mail.***
If you refuse any shipments from theCloset.com, you are responsible for the original shipping charges that are incurred on the package (for both original and return shipments), and the cost of returning the package to theCloset.com. This amount will be deducted from your merchandise refund.
Free shipping is available in the Continental U.S.A. only and does NOT include Hawaii or Alaska. For customers shipping to Hawaii and Alaska, there is only 3 shipping options available UPS Express Saver, UPS 2Day, and UPS Standard Overnight. If you choose any other shipping option at checkout, the shipping will default to UPS 2Day. The $20 shipping cost is automatically charged to your order.
Failed Delivery
For packages that are sent back to us (after 3 failed deliver attempts), we will charge a $10 fee to re-ship the order. We will also charge a $10 fee for orders that require delivery address changes of any kind after the order has been shipped.
International Orders
We are not accepting international orders at this time.
Last updated April 17, 2009.
